At Coin Up: Lightning, we want to ensure that our players have a fun and enjoyable experience while gaming with us. We understand that problem gambling can be a serious issue for some individuals and their families. Our aim is to provide support and resources to help you maintain control over your gaming activities.
Signs of Problem Gambling
Chasing losses or continuing to play after losing money
Needing to gamble with increasing amounts of money to feel excited
Feeling anxious, restless, or irritable when unable to gamble
Lying to family and friends about the amount of time spent gaming
Using credit cards or other forms of debt to fund gaming activities
If you identify with any of these signs, we encourage you to seek help.
Self-Exclusion
We offer a self-exclusion program that allows players to voluntarily exclude themselves from our games for a specified period. This can be done for a minimum of 6 months up to a maximum of 5 years. During this time, you will not be able to access our website or participate in any gaming activities.
How to Self-Exclude
Click on the "Account" tab at the top of the page
Select "Self-Exclusion" from the drop-down menu
Choose the duration for which you wish to self-exclude (6 months, 1 year, 2 years, 3 years, or 5 years)
Confirm your decision and provide any required information
Reality Checks
We also offer reality checks that allow players to monitor their gaming activities and set limits on the time spent playing.
Time Limits: Set a daily time limit for gaming
Session Limits: Limit the number of consecutive gaming sessions
Deposit Limits: Restrict the amount of money deposited into your account
To enable reality checks, please follow these steps:
Click on the "Account" tab at the top of the page
Select "Reality Checks" from the drop-down menu
Choose the limits you wish to set (time, sessions, or deposits)
Confirm your decision and provide any required information
Problem Gambling Resources
If you need help managing your gaming habits or are concerned about someone else's gaming activities, we recommend the following resources:
National Problem Gambling Helpline
Online support groups: Various online forums and support groups offer a safe space to discuss problem gambling
Local counseling services: Many communities have local counseling services that specialize in problem gambling
We care about your well-being and want to ensure that you can enjoy gaming with us responsibly. If you need assistance or have any questions, please don't hesitate to reach out.
